ASN
Accuracy

Amazon did not receive an Advance Shipment Notification (ASN) before receiving the your vendor shipment at a fulfillment center. Another explenation could be that some required information in the your vendor ASN were invalid or missing.

The amount for this chargeback fee varies from  EUR 0.30 to  EUR 1.70, plus additional costs of items (+ 85% PCOGS).

Delivery
No show

The carrier does not show up for the confirmed delivery slot and the you as a vendor did not cancel the confirmed appointment in advance.

The amount for this chargeback is EUR 290 per non-compliance.

Delivery
Rejected

A delivery is not compliant with Amazon’s delivery requirements or Amazon encountered problems during reception of the your vendor delivery. If this happens, Amazon may refuse the delivery at the your expense, which may also result in a chargeback.

The amount for this chargeback is EUR 290 per non-compliance.

Direct Fulfillment
Cancelation

You as a vendor canceled an order, either because the you (the Amazon vendor) denied an order that Amazon submitted (formerly known as fill failure), or because the you (the Amazon vendor) began to fulfill an order, submitted it but did not complete it (formerly known as floor denial).

The amount for this chargeback is EUR 10 per issue.

Frustration Free Packaging
Ships in own container

You as a Amazon vendor sent Amazon products greater than 45.5 x 34.0 x 26.5 cm or greater than 12.3 kg that have not been certified by Amazons Frustration-Free Packaging program.

The amount for this chargeback is EUR 1.70 per unit, regarding any ASIN that is not certified by Amazon.

Import Shipment
Late booking

You as a Amazon Vendor did not submit a booking to Amazon’s origin service provider called Century Distribution Systems, Inc. (CDS). Regarding your Ocean shipments you have to submit it at least 14 days prior to the Ship Window Open Date. If you are shipping by Air, the booking must be made at least 3 days prior to the Ship Window Open Date.

The amount for this chargeback is 3% of the cost of the product.

Import Shipment
Late delivery of documents

You as a Amazon vendor did not deliver the trade documents required for shipment to Amazon’s origin service provider called Century Distribution Systems, Inc. (CDS). Those need to be submitted within 4 days after the Estimated Vessel Departure Date for Ocean freight. Air frights need to be submitted by the day of the Estimated Flight Departure Date.

For Ocean freight the amount for this chargeback is EUR 50 per document set per day late (starting after day 4). Non complient Air freights are charged with EUR 150 per document set per day late.

Import Shipment
PO not on time

The Estimated Cargo Delivery Date entered into the online booking system of Amazon’s origin service provider, Century Distribution Systems, Inc. (CDS), was not within the Shipping Window designated in the purchase order (PO) for the vendors import shipment.

The amount for this chargeback is 3% of the cost of the product.

PO
On time accuracy

Vendor confirmed products do not arrive within the purchase order window, including items placed on backorder.

Amazon will waive this chargeback for a given week (defined as Monday to Sunday) if the previous four-week average on-time rate was greater than 90%.

PO
Overage

Amazon received more products than a vendor confirmed in the purchase order (PO).

The amount for this chargeback is EUR 0.60 per unit.

PO
Paper Invoice

The vendor submits invoices to Amazon using a method other than our approved electronic invoicing options.

The amount for this chargeback is EUR 5 per paper invoice.

Prep
Bagging

A product that requires a bag was not bagged, or was not properly bagged.

The amount for this chargeback is EUR 0.55 per unit.

Prep
Barcode labelling

A unit could otherwise not be received to a particular ASIN. An item might not have a barcode or the barcode may not be machine readable. Or the barcode might scan but resolves to multiple or incorrect ASINs.

The amount for this chargeback is EUR 0.30 per unit.

Prep
Boxing

Amazon needs to box your products to:

• Keep product parts together
• Replace a damaged box
• Protect the product if the original packaging does not provide enough protection

The amount for this chargeback is EUR 0.77 per unit.

Prep
Bubble Wrap

The vendor did not properly bubble wrap its products that are fragile, sharp, or have loose pieces that cannot be secured with tape alone.

The amount for this chargeback is EUR 0.78 per unit.

Prep
Taping

The products were not properly secured for shipment.

The amount for this chargeback is EUR 0.40 per unit.

Receive
Carton Content Accuracy

The products or the product quantities in a box we received does not match exactly the information in the Advance Shipment Notification (ASN). There are two types of Carton Content Accuracy chargebacks: Unexpected item overage and Unexpected quantity overage.

The fee for Unexpected item overage is EUR 0.22, and for Unexpected quantity overage EUR 0.30 per unit.

Receive
Carton Info Compliance

Amazon in unable to recognize or scan a barcode when we receive a box of items at a fulfillment center.

The amount for this chargeback is EUR 0.14 per non-compliant unit received.